Our New Digital Platform is Live!
Dear New Day Digital Customer,
We’re pleased to announce that our New Day Digital streaming platform has been integrated with the New Day Films website and you will now be able to access your films at www.newday.com. With this upgrade in place, there will no longer be a separate New Day Digital platform. You will now be able to purchase and stream our films directly through the New Day Films site, and you’ll also be able to purchase DVDs from the same film page. We look forward to hearing your feedback on the new fully integrated site.
All of the existing licenses that you have purchased through your New Day Digital account will continue to be operational, but to access your account on the integrated site you will have to reset your password. To reset your password, please go to www.newday.com, click on LOGIN, click on Request New Password, Enter your email address and click on Email New Password. You will receive an email with a link to reset your password.
Once you have logged in and changed your password, you can view your purchased films by going to:
- My Account > Orders
- Click on an Order Number
- Click on a Title
Select Licensee Tools to view all your licensed films and to see your purchase and expiration dates. Here you will also find your new streaming links for institutional use.
We want to make this upgrade as smooth as possible for you, so please don’t hesitate to contact us with any questions you may have. If you have any general questions regarding our new service, please contact Karen Knox (). For technical support, please contact Andrea Debellis ().
Best regards and thank you for your patience,
The New Day Steering Committee
What kind of computer equipment and Internet access do I need?
Users need a high-speed Internet connection (DSL or cable, no dial-up) and audio capabilities (sound card) to accommodate streaming audio and video.
I can't log in.
If you’re having trouble logging into the application first check that you’re typing in your user name and password correctly. Verify that your caps lock key is not on. If you continue to have problems, try resetting your password - use the "Forgot Password" button and a new password will be emailed to you.
If you do not receive your password in a few minutes and have reset it more than once contact the system administrator using the Support Page available on this web site. There may have been trouble sending you an email for some reason.
Is a firewall on my end possibly preventing me from viewing the videos?
The Flash videos on this website require your network administrator to have enabled TCP port 1935 for the Real Time Messaging Protocol (RTMP). This is the port and protocol used by the Flash Media Servers which stream the videos. A network administrator may have knowingly disabled port 1935 on your network due to bandwidth concerns since many users viewing streaming video concurrently could create a bottleneck if not carefully managed. If this is the case, then you would be unable to view the streaming video clips from this website, and you will need to work with your network administrator to enable access on your network's firewall.
Likely, you would have no trouble viewing videos from a home computer. If this is the case, then you can pretty well know that it's due to network settings at your facility, in which case you will need speak with your network department to gain access.
When I click the link to play a video, nothing happens.
I can't see the videos. What media player do I need to have installed to view the videos?
NDD films are offered as Flash streams. The free previews are viewed in Windows Media. Our high-quality Flash streams can be played on any computer with the Flash browser plug in (free download). Windows Media downloads require the Windows Media Player (free download). For Macs to play Windows Media downloads, you have to also download the Flip4 Mac plug in (free download).
The video doesn't play or takes a long time to buffer.
The videos are intended to be streamed using a highspeed internet connection. Using a slow connection will cause the video to not play properly. If the videos frequently buffer, then it means that you are not maintaining a fast enough connection to our servers to watch our videos. Please contact your network administrator. We do not support dialup connections.
Can I fast forward or rewind the video?
You can fast forward, rewind, pause, stop and restart the video using the controls in the player. To use the fast forward or rewind buttons, you simply need to press the buttons and release them. Press them again to stop the fast forwarding or rewinding and resume normal play. You will need to let the video buffer before you can use these controls. Buffer time depends on your connection speed.
How does IP address and proxy server authentication work?
You can configure IP addresses of your institution’s network that this website will use to recognize requests for video access. When configured properly, users with an IP address that falls within the list of authorized IP addresses will be granted access to view videos without further authentication. This is ideal for anyone who wishes to access videos from an on-campus location where you can predict what will be the source IP addresses of your users. Authentication is seamless, and the user will never be prompted to login.
In order for users that reside off-campus to have access to videos, your institution must use a proxy server. This is necessary because it is not possible to reliably predict the IP address of someone using a private internet service provider, as IP addresses are assigned dynamically. Using a proxy server gives the appearance to our servers that the off-campus request is coming from a known on-campus IP address. The proxy server handles authentication using some sort of password-protected page, with user credentials usually supplied from a database or directory, such as LDAP.
There are several proxy server solutions available that can be integrated with existing directory services; a popular one is OCLC’s EZproxy. Most institutions with libraries that subscribe to scholarly journals and electronic databases (such as Ebsco, Lexus Nexus, and others) utilize proxy servers to give access to these materials to users from off-campus. The configuration for access to this site from off-campus will be very similar.
Access via off-campus or on-campus from an allowed IP address or proxy server will allow the user to view content from the Institution Access page without logging in, which is a listing of all licensed content with links to view the media. In addition, direct links to the media will also be permitted for use from those allowed IP addresses or proxy servers.
How do I configure IP address authentication for on-campus users?
How do I configure proxy server authentication for off-campus users?
A sample configuration known to work on EZproxy to proxy traffic is provided below:
How do I integrate videos with my existing web-based systems?
First, ensure that your IP addresses and proxy server information have been entered into your account profile and saved. (see above)
Next, to authenticate your IP information and obtain the links to your video(s), log out of New Day Digital, and do one of the following:
a) At the New Day Digital home page, locate the top-of-page message: "Access streaming films licensed by your institution – click here." And then click on that link. Or,
b) Click this link or enter the following URL into your browser’s address window: https://newdaydigital.com/institutions
If your IP information is entered correctly and can be verified, you’ll be taken to a custom page which lists the films you have licensed for institutional use. Likewise, the resulting URL which appears in your browser window while on that page can be entered in your secure, media-management system as a link to these films for any user in your system!
PLEASE NOTE: you may also use https://newdaydigital.com/institutions as the system link to access your videos – the result for users will be the same.
You will be able to copy and paste the above links to the videos into your course management system, booking system, or media catalog. Authentication happens behind the scenes for on-campus users, as their IP address is confirmed to be in the list of Authorized IP Addresses. If connecting from off-campus, users should be prompted by your proxy server for a username and password or other credentials.
Depending on how your proxy server has been configured, you may need to insert a pre-pend or post-pend to the URL so that the user’s computer is instructed to send the request through your proxy server. Example links that go through a proxy server for a media link might look like the following examples:
If your institution does not have a proxy server, please contact us to make other arrangements.
What payment methods can I use?
We accept all major credit cards or you may select the purchase-order option in our shopping cart check-out.